The Pre-Implementation Planning Process

Is this program right for us?

Now that you have evaluated your organization’s suitability for the program, complete the following steps:

  • Define the purpose & goals​ of your text and chatbot platform
  • Determine the target population, the extent to which they can be reached through the intervention; anticipate and address equity concerns
  • Identify and engage implementation partners
  • Assess feasibility and sustainability

We will use the example of a rural community with limited access to healthcare service. How could this population benefit from a SMS chatbot intervention? Let's break down the key elements.

Setting up a program for success

  • Define the purpose & goals​ of your text and chatbot platform
  • Determine the target population, the extent to which they can be reached through the intervention; anticipate and address equity concerns
  • Identify and engage implementation partners
  • Assess feasibility- and sustainability

Developing a message library and building technological infrastructure

Engaging implementation partners

  • Identify and involve the right partners (multiple perspectives) who will help drive the program forward.
  • Training & incorporating staff

Understanding your environment

Take a close look at your current processes, roles, and workflow to understand how the new program will fit in.

Planning and ongoing evaluation process

Preparing for implementation

  • Define your implementation team's roles, secure necessary resources, and set up regular meetings to track progress.
  • Identify steps to download implementation data that will allow for ongoing audit and feedback

Adapting the program to your setting and contexts (iPRISM)

Next Step →

Implementation